FREQUENTLY ASKED QUESTIONS
Find answers to common questions about orders, shipping, exchanges, store credits, and store policies.
We follow a transparent exchange policy for all products purchased from our online store. Exchanges are accepted only for unused products in their original condition and packaging, and must be reported on the same day of delivery.
No. Used products are not eligible for return or exchange under any circumstances to ensure product quality and hygienic standards.
Refunds are provided as Store Credit in the form of a Credit Note. Store Credits can be redeemed exclusively on our online store and are valid for 2 months from the date of issue.
All products undergo strict quality checks before dispatch and are shipped in secure, tamper-proof packaging to ensure safe delivery right to your doorstep.
Local & Regional deliveries take 2 – 3 working days. All other major cities take 3 – 6 working days. Remote areas or North-East regions take 4 – 7 working days.
Orders placed using Store Credits are final and not eligible for further returns or exchanges.
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